We are glad to have you here at Arabian Axis and are waiting to help you with digital marketing in Oman. Before you make a commitment, you should go through these Terms & Conditions. Here we have mentioned how you may use our website. And have also made it clear about the information we do and don’t collect. By accessing or using the Arabian Axis website, you agree to these terms. If you do not agree, please stop using our services immediately.
1. Legal Validity of This Agreement
This is a recorded electronic document and is valid under applicable information technology laws. It doesn’t need any kind of physical or digital signatures to be legally binding. By continuing to use our platform, you have given us permission to use this document as an implementable agreement between you and Arabian Axis.
2. About Arabian Axis
Arabian Axis is a digital marketing and PR agency offering services such as:
- Website development
- Search Engine Marketing
- Search Engine Optimization
- Social Media Marketing
- Content Creation
Places where “Arabian Axis”, “we”, “us”, or “our” is mentioned refer to the company and its team. Likewise, areas where “User” or “you” is written denote anyone accessing our platform or making use of our services.
3. Binding Agreement
By using our website or services, you confirm that:
- You have read and understood these Terms
- You agree to be legally bound by them
- You will stop using our services if you do not agree
When you agree to the Terms, you’re also agreeing to follow other related policies of the service, such as the Privacy Policy, Refund Policy, and other service-related policies.
4. Eligibility
You must be at least 18 years old or of an age considered to be eligible to enter into contracts. Moreover, you must not impersonate a business or its representative if you are signing up, agreeing, or using our services or platform. When representing a company or making decisions on behalf of a business or organization, you must be officially allowed to do so. Using our platform/ services and partnering with us strictly requires you to provide complete, up-to-date, and accurate information.
5. Scope of Services and No Guarantee of Results
Arabian Axis provides experience-based and expert digital marketing and branding services.
Even though our services are professional with an expert team that is aware of industry best practices, we do not guarantee specific results, such as:
- Search engine rankings
- Revenue growth
- Engagement metrics
- Media coverage or reputation outcomes
Results depend on multiple external factors beyond our control, like competition in the market and algorithm changes.
6. Platform Access & Availability
The company can change, update, pause, or stop parts of its website or services at any time, without giving notice. We also can’t promise the platform will always run smoothly or without errors. By using the service, you accept that there may be occasional downtime or technical issues, and we are not responsible for them.
7. Accounts & Security
If you create an account:
- You are responsible for maintaining confidentiality
- You must notify us of unauthorized access immediately
- We are not responsible for losses due to user negligence
8. Payments, Fees & Pricing
- Pricing may be one-time, subscription-based, or custom
- All prices are shared before confirmation
- Taxes and additional charges may apply
- We may revise pricing or service structures anytime
We are not a financial institution or payment intermediary. Payment issues caused by banks or third-party systems are outside our control.
9. Refunds and Cancellations
Typically, our services are non-refundable once initiated, and any kind of refund requests will not be accepted. However, there are exceptions where users can be eligible for a refund. It depends on the specific agreement between you and Arabian Axis.
In case of eligibility for refunds, it may include deductions for services previously provided or work already completed. This also includes taxes and any other third-party costs.
There is no cancellation allowed once work is started, especially for certain services, including PR and strategy execution.
10. User Responsibilities
Users agree not to:
- Provide false or misleading information
- Misuse or damage of our platform
- Upload harmful, illegal, or abusive content
Users are also prohibited from pretending to be other individuals or organizations. Fraudulent activity or scams are not allowed under our policies.
If someone violates these rules, we may restrict their access.
11. User Content
Any type of content that you share with us, including but not limited to text, images, and feedback, must be lawfully owned by you or you must possess the license for use. Your provided content may be used by Arabian Axis for service delivery, marketing, or analytics. Additionally, users are required to respect and not violate any third-party rights.
12. Ownership rights over our content
All content, including visuals or text, either belonged to us or was permitted for us to use. This includes designs, branding strategies, and any other materials on Arabian Axis. Users are not permitted to copy, duplicate or distribute any of our content without written permission. Strict action will be taken against those who try to misuse our content.
13. Confidentiality
Both parties agree to keep confidential information private and use it only for service-related purposes unless disclosure is required by law.
14. Communication Consent
By using our Platform, the User agrees to receive communications via email, phone calls, messages, automated systems, or digital notifications. These will only be used for service-related, operational, legal, or transactional purposes.
Call recordings may also be kept for training or any dispute resolution in the future. These are also required of us so we comply with applicable laws.
15. Third Party Services
We may use or link to third-party tools or platforms. We are not responsible for their:
- Content
- Security
- Availability
- Policies
Users interact with third-party services at their own risk.
16. Limitation of Liability
Arabian Axis is not responsible for:
- Indirect or consequential losses
- Loss of profits, data, or business opportunities
- Service interruptions beyond our control
Our total liability is limited to the amount paid for the specific service involved.
17. Disclaimer of Warranties
All services and content are provided on an “as is” and “as available” basis. We do not guarantee:
- Error-free performance
- Uninterrupted access
- Accuracy of results
- Freedom from technical issues or security risks
18. No Professional Advice
Nothing on the Platform can be taken as advice. Any content from Arabian Axis does not serve the purpose of legal, financial, medical, political, or regulatory advice. You are advised not to follow it blindly and consult a qualified professional before relying on any information provided. Any data or recommendation is also covered under this.
19. Content and Conduct Restrictions
Users agree not to upload, publish, share, or engage in any activity that is unlawful and defamatory. Obscene, abusive and misleading materials are strictly not allowed. Intellectual property violation is also a part of this. Promoting hate or harassment is also banned in any content you upload. Any content containing malware or harmful code is against our policies.
Unauthorized advertising or impersonating any person or organization is not allowed. In case of violation, Arabian Axis may remove this type of content without notifying the user. Termination of services and legal action may also be taken if the policies are violated.
20. Agreement to cover costs
You agree to indemnify and not hold Arabian Axis, its team, and affiliates liable for any claims, damages, or losses due to the misuse of our services. This also applies if you violate any terms and conditions or policies. If users violate third-party rights or policies, they are responsible for covering losses and protecting us from legal claims.